Whether you’re actively job hunting or you’ve found your dream career, keeping your professional profile updated is something everyone should always practice.
Why? What if someone needs your updated profile to nominate or recommend you for an award? Or even just positioning yourself as an expert in your industry. Or in case of the worst, you need a new job.
This is the first of a three-part series to help you get your professional profile in order. We’ll start with the basics.
Your name, obviously
Career objective or profile that summarises your skills
Career experience, if you have any. New graduates can include relevant industrial training, internships and voluntary work
Education, where you studied. If you’ve already held a job, you can skip your high school grades
Current and/or expected salary, if applicable. Research industry salary levels rather than a random figure you think you deserve
Profile picture, mostly professional—depending on your industry—and not including selfies
Things you should take out of/NOT include on your resume
How many kids you have
How many siblings you have
Crazy fonts & distracting artwork
Irrelevant work experiences
“References upon request”
Reasons why you quit your last job
What HR personnel want to know about you from your resume and cover letter
How well you’ll fit into the existing team
What you know about the company
If you’ve successfully handled similar responsibility in the past
The level of confidence that you have in your ability to do the job
If there’s a match between your expectations of the role and what the role entails
These five points must be communicated in your resume and cover letter. In the next part of this series, we’ll detail how to do that.
We’ll also be exploring methods to optimise your profiles on some of the major job portals.
Most common job portals in Malaysia
In no particular order.
The good news is that not all these portals require you to have a full profile on them and the essential requirements for your resume are the same.
Note that we used ‘resume’, NOT a curriculum vitae (CV). They are not the same even though many people use both phrases interchangeably. For regular people and regular jobs, all you need is a resume. A CV is a more expanded version of your professional achievements.
Fresh out of college and on a job search or thinking of a career change? If the answer is yes, and if you’re an Other Expat, go ahead and capitalize on the things I’ve learned as an Other Expat myself.
I’ve been on both sides – in my previous life job, I interviewed candidates, many of them foreigners, for various positions in the company, and I’ve also done the job hunting circuit as a “skilled” worker and foreigner.
Here are some tips to make the entire process less daunting for you.
Job hunting 101 – identify your skills or strengths
Before setting out to do your job search, do a thorough update of your CV – highlight your unique selling points and how you have contributed to the companies you’ve worked for.
→ PRO-TIP: It’s not always a case of racism or sexism if you don’t land a job interview or offer. Sometimes, employers just don’t see you as skilled enough, or they aren’t convinced that you can contribute to their company more than a local hire to be worth the hassle of a foreigner’s Employment Pass. So this is very important.
Remember that you are also screening them
I’m assuming here that you have the luxury of searching for a good job that you really want (as opposed to just finding any job to be able to survive, which also happens! More on this later!). If you do have this luxury, always remember that your job interviews are two-way: you want to work in a company whose values align with yours, where you can contribute substantially but also learn and become a better version of your professional self.
→ PRO-TIP: Do your homework and learn about the organization as much as you can, but also don’t be afraid to ask them questions about their core values, their future plans, their challenges and how they intend to overcome them. The best companies would be happy to discuss these with you.
Excellent communication skills are key
Most Malaysian companies have a quota of foreigners they can employ, and the process of sponsoring you for a work visa (called an Employment Pass in Malaysia) is typically tedious for them.
→ PRO-TIP: MSC-status or ICT-status companies are more likely to have an easier time sponsoring Employment Passes. These are companies that are registered with the Malaysia Digital Economy Corporation (MDEC) or Multimedia Super Corridor Malaysia (MSC Malaysia), usually tech-related. And you’ll know this because they will have a logo of either one on their websites when you do your job search online.
Because of this issue, you really have to stand out from the other candidates, who may be other foreigners or locals. This is easiest when your verbal and written skills in English are excellent.
→ PRO-TIP: Knowing Bahasa Melayu is a big plus, but not a requirement in most workplaces (that hire foreigners). But English is.
Prepare a cover letter
A cover letter helps you show off your excellent communication skills (as mentioned above). And also indicates to the companies that you took the time to consider their job posting, as opposed to just mass-sending your CV to every Malaysian company that has an email address.
→ PRO-TIP: Mention that you’re a foreigner so that they know they (might) have to sponsor your Employment Pass if they hire you. This way, you don’t waste time – both yours and theirs – if they’re not able to hire foreigners.
The response rate can be up to 5 weeks (sometimes even more)
After you’ve sent in your application to companies, if they find you interesting, they typically take 1 to 5 weeks to respond.
→ PRO-TIP: If you’ve been invited to a face-to-face interview, it’s usually the first one. And if they really like you, they’ll invite you to a second one, with a higher-up person this time. This could take another week.
Take this duration into consideration when you plan your job search, especially if you can’t afford to be unemployed for a long stretch of time.
Consider going for an “easy” job
For us Other Expats, there are options if you really need to get a job – any job. Obviously, these might not be optimal: they may not be “fulfilling” or what you’d consider your dream job. And the pay could be quite low (around RM1,500 to RM 2,500 per month), but they are always looking to hire. They’re also likely willing to sponsor your Employment Pass for a minimum of one year.
These are jobs at call centres where you can work as a customer service agent (and work your way up!). Or at language or educational institutes where you can be an English instructor (if you are a native English speaker).
→ PRO-TIP: Freelancing as a creative is also an option you can look into. But this would only work if you already have a resident visa in the country. It’s illegal to work as a freelancer if your visa is sponsored by a company.
Check out the company’s photos
A quick way to gauge if a company is hiring foreigners (and also to see if their company culture would be a fit for you) is to check out (real) photos of their staff, whether it’s on their website or on their social media accounts.
→ PRO-TIP: LinkedIn is one of the best places to do an online job search, as they are comprehensive, and in my experience, more likely to respond. Do note though that this is also probably a more competitive platform, so you really need to stand out (as mentioned at the beginning of this article).
The average salary range is between RM3,500 and RM15,000
Huge disclaimer: This isn’t official, and I only came to this conclusion after working here in Malaysia as a writer for 4 years and having information from other expat friends and companies offering jobs to foreigners. Obviously, salaries are different and are a case-to-case basis, but I’m saying this just to give you an idea.
It can go even higher, depending on your experience, expertise, and skill, obviously, but as an ‘Other Expat’, you can expect to be offered a salary within this range.
The common benefits are medical insurance and a minimum of eight days paid annual leave (this is the lowest number, but some companies can provide up to 21 days minimum depending on how long you have been with them).
→ PRO-TIP: You may be asked to pay for visa expenses incurred by the company. Most companies shoulder a majority of your visa expenses, and in some cases, all the expenses. But clarify this with the company before you start working, to avoid unpleasant surprises.
You’ll (probably) have to pay for your own accommodations
Unless you’ve got a great offer, as there are some companies that do pay for part or all of your housing expenses. But typically, they won’t. Factor that into your monthly expenses.
You can bring your family here as your dependents
Whether it’s your spouse, kids, or parents, you can bring them to Malaysia to live with you as your dependents. They won’t be allowed to work without their own Employment Passes unless you earn more than RM5,000 per month.
If you’re an Other Expat like us, you have likely hit the wall of confusion that is filing your income tax. While there are some of us fortunate enough to have efficient HR departments that take care of everything, many of us still have to rough it out and do it ourselves.
We know the challenges you can face as an expatriate when it is time to file your income tax. There is little easy-to-comprehend information online in English about how, where and when to file your income taxes, most of the government employees give us very general information about how to do it.
“Just go to the Hasil office, then do it online, it’s so easy!” they like to say. And when you do show up at any one of the Hasil offices, the queues are long, the instructions are confusing, and the notices posted on the walls are mostly in Bahasa Melayu.
Scratch your heads no longer! We have prepared a primer and a simplified step-by-step guide based on our own experiences to help you understand what you need to do and how to do it.
(Please do note that this guide is specifically for foreign employees of a company in Malaysia and earn a monthly income from that company, and those who fall under the category Residents (read on for more information on this). For other types of taxable income received by foreigners in Malaysia, please check the section other taxable incomes at the end of this article.)
Let’s begin with the basics, especially if this is your first time to file your income tax (ever, or in Malaysia).
What is taxable income, and who needs to file them?
If you are employed by a company in Malaysia, and you earn a monthly income of more than RM 2,500, that income is taxable. This means that you have to pay a percentage of that income to the Malaysian government. Specifically to the Lembaga Hasil Dalam Negara Malaysia (LHDN), or Hasil for short. In English, this is the Malaysian Tax Return Agency, or the Inland Revenue Board of Malaysia or IRBM.
How much of my income do I need to pay?
Income taxes are rated differently, depending on the length of your stay in Malaysia and your income.
Non-residents are expats who spend less than 182 consecutive days in the country. The tax rate for this group is a flat rate of 28% of their basic salary.
Residents are those who spend more than 182 consecutive days (or around 6 months) in the country. They get taxed between 0% and 28% depending on their income, with higher salaries getting higher taxes. Please note that this guide is prepared specifically for this group.
If you have to travel or be outside of Malaysia for less than 14 days (or for medical or work reasons for more than 14 days), those days are still counted when determining whether you have spent those 182 days in the country.
Residents, unlike non-residents, are eligible for some tax reliefs and tax exemptions (more on this later).
Here’s a table of tax rates for different incomes (and you can also check with your HR or with Hasil exactly how much of your salary will be deducted every month):
How is my income tax paid?
Most companies subscribe to the pay-as-you-earn scheme, where an amount is deducted (using the tax rates above) monthly from your income by your employer, and then remitted to LHDN that same month.
Make sure that you keep copies of your payslip where this deduction is indicated, in case you’ll need some proof later on. You should also discuss with your employer/HR the tax rate you fall under so that there are no unpleasant surprises come payday.
Why do I need to file my income tax?
After paying your income taxes monthly for a full year (starting on the first day of January and ending on the last day of December of the same year), you will need to prepare to file your taxes — basically to report to the LHDN that you have paid your taxes for that year, and to submit receipts that you can claim for tax relief or tax exemption if applicable.
The LHDN assesses your submission and checks to see if you need to be refunded (in cases that you may have overpaid due to a miscalculation, for instance). Or if you need to pay more (if you underpaid also due to a miscalculation). The LHDN will then do the calculations and, if you have any tax relief or tax exemptions, factor those in, and then inform you of what you can claim from them, or need to pay.
What are tax reliefs and tax exemptions?
These are benefits from your company (e.g. housing and transportation allowances) and some of your expenses (e.g. gym memberships, sports equipment, and education) that can reduce your taxable income.
Discuss this with your employer/HR, as they can explain and identify which of your benefits are eligible for tax exemption.
You can also check PricewaterhouseCooper’s booklet on taxes in Malaysia for a comprehensive list of which benefits and expenses are eligible for tax relief and tax exemptions.
Remember to always keep the original receipts for your purchases that are eligible for tax exemptions, so that you can claim them later.
THE EA FORM
This information – your income, bonuses, and benefits (in monetary value) – should be listed out clearly in your EA Form, a document your company should give to you by end of February every year.
Your EA Form might be in Bahasa Melayu, but it is also available in English, which you can request from your employer/HR. You will need this document when you file your taxes.
When do I file my income tax?
Taxpayers are required to submit/file their income tax returns of a given year before 30th April of the following year. For example, for the year 2018, filing starts on 1st March 2019 and ends on 30th April 2019.
Missing this deadline can mean a penalty starting at 10% and up to 300% of the tax payable (upon failure of submitting the income tax return form).
4 EASY STEPS TO FILING YOUR TAXES
Now that you have a general understanding of how your income tax in Malaysia works, you’re ready to file your taxes. We outline here a simplified step-by-step guide for you to do this, to save you some time, effort and headache.
Here’s what you’ll need if this is the first time you’re doing this:
Your EA Form from your employer (check that it has information about the company you work for, such as the company’s ID number and contact details as you’ll be needing this)
Original passport (make sure that this is valid for at least another 6 months) and at least 2 photocopies of it
Payslips or any supporting document that indicates your monthly income and that you have paid your taxes
A supporting document that states you are an official employee of the company you work for
Two trips to an LHDN office, so probably a (half) day or two off from work
Lots of patience and courage
And later, a working computer with internet access (as you can do your filing online)
Register as a taxpayer
You need to go to an LHDN office to do this.
We have gone to two branches of LHDN: the one in PJ Trade Centre in Damansara Perdana, and the one in Menara Olympia in Kuala Lumpur. But here’s a list of other branches, so you can find the one nearest to you.
To register as a taxpayer, ask for the form to register, fill out this form with your employment details, and submit it along with a copy of your passport and your certificate of employment.
They will process this. And in 3 to 5 working days, you will receive a document (most likely in Bahasa Melayu) confirming that you are registered, and providing you with your Income Tax Number. You will need this number later when you file your income tax, so keep it handy.
There might be a delay in receiving this document, however. So while you are still at the LHDN office, it’s probably good to ask for a phone number or email you can contact to follow up on the process in case you don’t receive it within five working days.
Get an LHDN e-Filing PIN
After you have registered as a taxpayer, you can now get a PIN to file your taxes online. You will also need to go to an LHDN office to do this.
You’ll be asked to present your passport, EA Form with employer details, your Income Tax Number (from Step 1 above), and your pay slips, after which you’ll get your printed LHDN e-Filing PIN (16 numbers in four sets of four). This will be given to you immediately.
Sign up for an online Hasil account
You are now ready to file your income tax online, avoiding the long queues at the LHDN offices. Signing up for an account is the first thing you need to do.
3- You can change the language to English (on the top of the page) before you proceed
4- Select First Time Login and enter your e-Filing PIN (from Step 2 above)
5- You’ll be directed to a form that will allow you to input your preferred password for future logins
Once you have signed up, you will be directed to the login page again, where you can now log in with your passport number, and your new password.
File that income tax!
And now, finally, here we are.
1- Log in to your Hasil account (from STEP 3 above)
2- Under the Services tab, go to e-Filing
3- Under the e-Filing section, click on e-Form
4- Inside the e-Form section, select the Year of Assessment for e-BE (Resident individual without a business source of income)
5- You will be directed to a form you’ll need to fill out with information from your EA Form. There are 3 sections for you to fill out, so make sure you do them all – personal details, income details, and tax deductions.
6- At the bottom of the form is the Summary tab, which summarizes all the information about your income tax for that year. The last line will tell you if you have a balance that you need to pay, or if there is an amount that will be refunded to you. Click Continue to submit this form.
7- You will be directed to a page where you can make payments (if you need to), and where you can upload copies of receipts (also where necessary).
8- LHDN will now assess your submission, and you will receive details of their assessment within 5 working days.
Aaand you’re done. Rinse and repeat next year.
Always make sure you have documents as proof that you have paid for and filed your taxes. If you don’t receive them, contact LHDN and report it immediately.
When you go into an LHDN office, you’ll most likely see a long cue – don’t just simply join them and cue up, too. It’s generally ok to go up to a counter (and jump the cue) or ask an employee or security guard about where to cue up or take a number for what you need to do (e.g. register as a taxpayer or get an e-filing PIN or ask for assistance/help in filing your income tax). This will save you some time, as there are different lines and counters for different purposes, and most of the offices are not explicit about what they are. Just don’t be rude about it, and people are generally open to helping you.
When you renew your passport, don’t forget to also update the LHDN office with your new passport number. You will have to visit an LHDN office to do this, so bring your original old and new passports, and at least 2 copies of the new one.
If in doubt, ask (an LHDN employee). And when you do ask, be very specific – and very patient! There might be some problems with your communication with them in terms of language barriers, but do insist on getting correct information to avoid any future problems.
You can make payments offline, too, if you prefer. LHDN provides a number of agents and financial service providers where you can do this.
You also have the option to get help from a licensed tax agent to file your income tax, for a fee. Ask at the LHDN office for a list of agents, or your HR department or employer, but only go with one that you can trust, though. Beware of scammers!
Other taxable incomes
Here’s a quick guide on the other kinds of taxpayers, and which forms they need to fill out.
B Form:For individuals whose income includes a business source (Deadline: 30th June)
M Form:For Non-residents whose income is without a business source, or with a business source (Deadline: 30th April)